Frequently Asked Questions
What is the minimum order quantity?
Our production is optimized for team and bulk orders. Minimum order quantities vary by product category — please contact our sales team for specific MOQ details and volume-based pricing for your project.
How long does production and delivery take?
Custom items typically take 4-6 weeks from approved design to delivery, depending on order size and complexity. Stock items are dispatched within 3-5 business days. Rush production is available for qualifying orders — ask our team for details.
Can I add my own logos and sponsor artwork?
Absolutely. There is no extra charge for design elements. Logos, sponsor artwork, player names, numbers, and custom patterns are all included in the base price and sublimated directly onto the garment.
Do you offer samples before a full production run?
Yes. We can produce pre-production samples so you can review quality, fit, and color accuracy before committing to a full order. Contact our sales team to arrange sampling.
How do I start a custom design?
You can use our online Kit Designer tool to build a design with your colors, logos, and layout — then submit it directly to our team. Alternatively, send us your artwork or brief and our in-house design team will create mockups for your approval.
Can I reorder the same design later?
Yes. Once a design is approved and produced, we keep it on file so you can place repeat orders at any time with consistent quality and color matching.
What is your returns policy?
As all items are custom-manufactured to your specifications, we cannot accept returns for change of mind. However, if there is a production fault or defect, we guarantee a full resolution — replacement or refund.
Do you work with resellers and distributors?
Yes. We support resellers, distributors, and branded programs with wholesale pricing, white-label options, and dedicated account management. Contact us to discuss partnership opportunities.
What sports and product categories do you cover?
We produce custom apparel for soccer, American football, baseball, basketball, ice hockey, netball, and more. Beyond team kits, we also manufacture training wear, outerwear, biker jackets, BICYCLETTE gear, and accessories such as hats, bags, scarves, and towels.